Return policy
It's OK to change your mind!
If you’re not totally satisfied with your MATERIAL 360 purchase you can return new and unopened products within 14 days of time, which will be started after delivery of goods, together with your proof of purchase, for a full refund.
We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged.
Removal and Pick-up services at customers’ homes vary by market. If the Pick-up service is available in your area, please bring your product to your covered porch, garage or doorstep.
Additional information:
You must have your receipt and valid government issued photo ID in order to return or exchange your product. Information from your ID will be retained in a company wide database to be used only for authorizing returns.
Refunds will be made in the same form of payment originally used to make the purchase. What should I do if my item is damaged? If only one part from your product is damaged, we may be able to ship replacement parts from one of our store. For the quickest resolution, we recommend visiting MATERIAL 360 store with the damaged product or part(s) along with your order confirmation or receipt. If you’re unable to do so, please contact the MATERIAL 360 Customer Support Center.
Only the net purchase price as shown on receipt will be refunded. Returns are not accepted at the MATERIAL 360 Planning Studio. In which MATERIAL 360 provied you with services designing, building, contarcting.
Promotional Terms & Conditions:
When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
